At CSGORoll, we've previously enforced 100% age verification requirements in some jurisdictions, while following strict guidelines elsewhere.

As part of our commitment to do all that we can to ensure that minors are protected from using our platform, we’re taking this one step further by asking all users to verify their age to prove they're 18+ before playing our games.

This commitment demonstrates our promise to deliver a safe environment for all, and reaffirms our dedication to responsible practices.

We wish to lead by example, and we urge others in the CS2 space to follow suit.

We recognize that changes often raise questions, and we've taken steps to address the most frequently asked ones:

  1. What is the change?
    1. We are improving our controls to protect minors by verifying their ID for players who play our games. This initiative is undertaken to prioritize your safety and enhance your experience.
  2. Why do we ask for documents/information?
    1. Minors: To further ensure the integrity of our environment, we require ID verification specifically to prevent minors from accessing our services. This proactive measure underscores our commitment to the protection of all players.
    2. AML: We take our responsibility seriously when it comes to following anti-money laundering (AML) laws that keep everyone safe — ourselves included! These rules are all about stopping the bad guys, and making sure we're all doing business ethically. Hence why we verify your account information and that the funds/skins you are using are coming from legal sources.
    3. Responsible Use: This process also helps us keep an eye on your activity to make sure it stays fun and responsible.
    4. Sustainability: We're all about leading the way for a fair, honest, and sustainable experience – and we reckon that's something worth doing right!
  3. What documents might I be asked to provide?
    1. Below are examples of documents that help us verify your ID
      1. Passport: The pages that include your photo
      2. Driving Licence: Front and back
      3. Identity Card: Front and back
  4. Is my information safe and secure?
    1. Rest assured, the confidentiality and security of your personal information is our top priority. All documents submitted are protected with the highest standards and are only handled by our specially trained team, ensuring your privacy and safety at all times. We are committed to safeguarding your information and using it solely for the purpose of maintaining a secure environment.
  5. What if I do not wish to comply with such requests to provide these documents/information?
    1. We get it—sharing personal documents isn't always comfortable. We value your privacy and the trust you place in us. Our goal is to make your experience as smooth and secure as possible, and part of that involves a simple verification process. Here's what happens if verification doesn't go as planned:
      1. Hold on withdrawals: We may have to delay your withdrawals until we can confirm your details.
      2. Taking a Brief Time-Out: If documents aren't provided, we might have to give your account a little time-out. This isn't a goodbye; it's more of a 'see you soon,' once we have everything squared away.
      3. Staying in the Safe Zone: We're serious about safety and sticking to the game plan. Part of that is our responsible commitment to you. Without the right documents, we're kind of like a goalie without a net—we can't protect you as well as we'd like. Noncompliance means we might not be able to provide that top-notch, secure environment we pride ourselves on.
  6. "Other sites don’t for this; why should I give it to you guys?"
    1. While it's true that not all platforms have implemented such stringent measures yet, we believe in setting a higher standard for the industry. By requiring ID verification, we are taking proactive steps to ensure the safety and responsibility of our operations. This makes our site more trustworthy as it demonstrates our commitment to ethical practices, particularly in preventing minors from using our site. We hope that you see this as a sign of our dedication to providing not only fun but also a secure environment.